You can check the status of the order at any time by entering the "ORDERS" section, after logging in to your account. If you have not registered with Intimissimi.com, you can directly access your order on the "TRACK/RETURN YOUR ORDER" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. In this section, you can check and monitor your order through the "track shipment" section.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

It is not necessary to be registered, you can always place your order as a guest.

While placing your order online, make sure to enter the code in the "Promotional code" box. Remember to apply it before proceeding with the checkout. We remind you that for each purchase you can use only one promotional code.

You can use our Find your size calculator to find the perfect size for you.

You can request a return by navigating to the "RETURNS" section after logging into your account (if you are a registered user) or you can access the "Track/return your order". section. To log in, you must enter the last name indicated at the time of purchase, as well as your order number. You will find details about your order by accessing the "RETURN REQUEST" button and you must complete the form by selecting the item, quantity and reason. The return is possible with the carrier, at drop-off point or by selecting the return-to-store option. If you selected the return with courier or drop-off point, please don't forget to use return label we sent you with the order. For more information, please see our Returns section.

Each week you can find new products on our online shop and in our stores. You can find them in the "New Arrivals" section. If you would like to be always updated with the new arrivals and trends, subscribe to our Newsletter and follow us on our social networks. If you see a product on the website that is still not available to order and has a "Coming soon" banner, you can subscribe to receive a notification when the product becomes available online. All you have to do is go to the product page, choose color and size, and insert your email address. If you are a logged user, you can simply add the product to your wish list.

If you found a product that you want to buy, but your size is not available at the moment, we can send you an email as soon as it is available again. To be notified when a product is back in stock, you need to go to the product page, choose color and size, and insert your email address. If you are a logged-in user, you can simply add the product to your wish list.